Refund Policy

Last updated: January 2025

At LuxuryGole, we are committed to delivering high-quality design work and fair treatment to every client. This Refund Policy explains when refunds are available, how cancellations work, and how we handle revisions and disputes.

By purchasing our services, you agree to this Refund Policy along with our Terms and Conditions.

1. Our Commitment

2. Package Overview

• Starter — $30: 3 designs, 1 platform, 1 revision
• Growth — $50: 6 designs, 2 platforms, 2 revisions
• Scale — $100: 12 designs, all platforms, 3 revisions, source files

3. Advance Payment

All projects require a 50% advance payment before work begins. This advance covers initial planning, design time, and reserved capacity for your project.

4. Cancellation and Refund Eligibility

4.1 Before Work Begins

If you cancel before we have started any design work (typically within 24 hours of payment and before any drafts are shared), you are eligible for a full refund of the advance (100%).

4.2 After Work Has Begun

• If we have started initial concepts but no designs have been delivered, you are eligible for a 50% refund of the advance.
• If one or more design drafts have been delivered, the advance is non-refundable.
• Once final files have been delivered, all payments are non-refundable.

4.3 After Final Delivery

Once final design files have been sent to you (in any format), the project is considered complete and no refunds will be issued. This is because digital designs cannot be "returned."

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

• You change your mind about the design direction after work has been delivered
• You provide incomplete, incorrect, or late project information
• You fail to respond to our feedback requests for more than 14 days
• You request a design that was clearly outside the agreed scope
• Your social media platform (Instagram, Facebook, etc.) rejects or removes the design for policy reasons unrelated to our work
• You have used or published the delivered designs
• You have already approved the final designs

6. Revisions Instead of Refunds

If you are not satisfied with a design, we strongly encourage you to use your included revisions first. Most concerns are resolved this way. Each package includes:

• Starter: 1 revision round
• Growth: 2 revision rounds
• Scale: 3 revision rounds

Extra revision rounds are available for $5 per round.

7. Quality Guarantee

If you believe a delivered design does not match the agreed brief (for example, wrong dimensions, wrong brand colors, or missing required elements), please contact us within 7 days of delivery. We will fix the issue at no extra cost.

8. How to Request a Refund

To request a refund, please contact us with:

1. Your name and project reference
2. The date of your payment
3. The reason for your refund request
4. Any supporting details

Send your request to:

9. Refund Processing Time

Approved refunds will be processed within 7–10 business days. Refunds are returned via the same payment method used for the original transaction (PayPal or bank transfer). Transaction fees charged by third parties (e.g., PayPal fees) may be deducted.

10. Currency and Exchange Rates

All payments are made in US Dollars (USD). If a refund is processed, we will return the exact USD amount paid. LuxuryGole is not responsible for any currency exchange losses, bank fees, or transaction costs incurred by the client.

11. Chargebacks

If you initiate a chargeback with your bank or PayPal without contacting us first, we reserve the right to dispute it. Please contact us before initiating a chargeback so we can resolve the issue directly.

12. Rush Delivery and Add-Ons

Rush delivery fees (+25%) and other add-ons are non-refundable once the work has begun, because they reserve dedicated time for your project.

13. Refused Projects

If we refuse a project for legal or ethical reasons (e.g., prohibited content, illegal products), any advance payment received will be fully refunded.

14. Disputes

We prefer to resolve all disputes directly through honest communication. If you have a concern, please contact us first before escalating. We commit to responding within 1 business day.

15. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date reflects the latest version. Continued use of our services after changes means you accept the updated policy.

16. Contact Us